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Return/exchange Policy

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact Customer Service via support@37jewelry.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in 2 business days. Once your refund has been issued, you will receive a confirmation email.

Please include a slip with your Order ID number, full name and reason for return inside the return package.

Return Conditions

1. You have 90 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 90 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper returns requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. No extra fees.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-37Bracelet products .

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return/Exchange

Address
RM 5, 13/F MAN YUEN BLDG MAN WAI ST KL

If you wish to return the items to the nearest return address, please contact us via support@37jewelry.com, our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.