For Mom - I Love You Diamond Infinity Heart Necklace
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Free Shipping & Exchanges
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Security Payments
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2-Year Warranty
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30-Day Return
Our Story
Where our idea begins
It begins in the autumn of 2020,
Jane and Ivy, two childhood friends, were separated by the global epidemic we all know.
Ivy had a fever, was taken to the hospital for observation, and was not allowed to meet anyone. She was helpless and nervous.
Jane tried to cheer her up with something meaningful. After looking through everywhere she could, she got nothing proper. As a designer, she decided to make her own. A unique necklace with powerful meaning was born then. Ivy and the people in the hospital like it very much.
When Jane saw how much everyone liked it, she made more.
That's where the idea begins: "What if we brought this to a global audience? What if we created sustainable work that gives people courage who are struggling?" Ivy is very supportive after hearing this idea.
They choose 37 as part of the brand name because our body has the best immunity at 37℃ (98.6F). They hope brand 37 can bring the best emotional immunity to everyone and help people go through the toughest times.
Our Mission
As a woman-built and small business, 37's mission is to recognize that everyone has a beautiful and unique story to tell.
Through our powerful writing and meaningful designs, 37 inspires our community of customers to share their unique stories. We believe that sharing stories is the spark that ignites connection – when we share our stories we find ourselves within one another, helping us realize that we are not alone in our journeys.
SHIPPING POLICY
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Receiving Time = Processing time + Shipping time
Processing Time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
However, during this pandemic, we are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders
U.S./Canada shipping rates and delivery:
| SHIPPING TIMELINES | COST | ORDER VALUE |
| Standard Shipping (12-18 business days) | $4.99 | below $49 |
| Standard Shipping (12-18 business days) | 0 | over $49 |
| Express Shipping (From USA 7-12 business days) | $9.99 | below $80 |
| Express Shipping (From USA 7-12 business days) | 0 | over $80 |
| VIP Shipping (3-7 business days) | $35 | below $150 |
| VIP Shipping (3-7 business days) | 0 | over $150 |
UK shipping rates and delivery
| SHIPPING TIMELINES | COST | ORDER VALUE |
| Standard Shipping (8-12 business days) | $4.99 | below $49 |
| Standard Shipping (8-12 business days) | 0 | over $49 |
| Express Shipping (From USA 5-8 business days) | $9.99 | below $80 |
| Express Shipping (From USA 5-8 business days) | 0 | over $80 |
| VIP Shipping (3-7 business days) | $35 | below $150 |
| VIP Shipping (3-7 business days) | 0 | over $150 |
Mexico shipping rates and delivery
| SHIPPING TIMELINES | COST | ORDER VALUE |
| Standard Shipping (15-30 days) | $4.99 | below $49 |
| Standard Shipping (15-30 days) | 0 | over $49 |
Rest of world shipping rates and delivery
| SHIPPING TIMELINES | COST | ORDER VALUE |
| Standard Shipping (12-18 business days) | $4.99 | below $49 |
| Standard Shipping (12-18 business days) | 0 | over $49 |
| Express Shipping (From USA 7-12 business days) | $9.99 | below $80 |
| Express Shipping (From USA 7-12 business days) | 0 | over $80 |
| VIP Shipping (3-7 business days) | $35 | below $150 |
| VIP Shipping (3-7 business days) | 0 | over $150 |
***Please note:
- Orders can not be delivered to any military addresses.
- All tariffs involved are paid by us.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
37Jewelry does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
SHIPPING INSURANCE POLICY
Shipping Insurance protects your order from loss, damage, or theft during transit.
If you purchased insurance and your package is lost or arrives damaged, we will resend or refund your order.
To file a claim, please contact us within 7 days of delivery (or expected delivery) with your order number and evidence.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, 37Jewelry reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, 37Jewelry reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
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An irregular or excessive returns history is indicative of “wardrobing.”
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An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
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Potential fraudulent or criminal activity.
Similarly, 37Jewelry reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Still, have questions? Please feel free to contact us via support@37jewelry.com
Returns & Exchanges
Custom Item Returns & Exchanges
- Customized products are generally not eligible for return or exchange since they are made according to specific customer requirements and personalized needs. We maintain close communication with customers throughout the production process to ensure that the product meets their expectations.
- However, if there are manufacturing defects, damages during shipping, or deviations from customer specifications with customized products, we will take responsibility and provide return and exchange services.
- Customers are required to inspect the product's integrity and accuracy within 48 hours of receiving it and promptly contact our customer service team if any issues arise.
Detailed Explanation of the Return and Exchange Policy:
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Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.
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Shipping Damages: If a customized product is damaged during transportation, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will work with the shipping company to resolve the issue and offer return, free repair, or re-customization services.
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Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.
Important Notes on the Return and Exchange Policy:
- To protect the interests of both customers and ourselves, customers need to provide relevant order information, receipts, and evidence when applying for a return or exchange.
- The product must be returned in its original packaging and with intact labels. Proper packaging is necessary to prevent damage during return shipping.
- Returns that are not due to manufacturing defects or shipping damages will be subject to a deduction of the original shipping cost, and the customer will be responsible for the return shipping cost.
Please note that the above return and exchange policy is for reference purposes only and may require appropriate adjustments based on actual circumstances. We will always strive to work with customers to ensure their satisfaction.
Regular Item Returns & Exchanges
Customers may apply for a return or exchange within 90 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by 37jewelry in case of returns.
Once your package reaches us, please allow 3-7 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: support@37jewelry.com
We strive to respond to your questions within 24hours
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We offer a 30-day hassle-free return for unused, non-custom items in their original packaging. Personalized/custom items are non-returnable except for manufacturing defects or errors on our end. All pieces come with a lifetime warranty for quality issues.