FAQs
- What should l do if l never receive a reply to my email?
First, check your spam folder to see if your email has been mistakenly classified as spam. if not, pleasereach out to our alternative customer service at support@37jewelry.com.
- | placed an order, but never received a confirmation email
If you do not receive an email from 37jewelry within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly. To check your orders, please contact our Customer Care team via the support@37jewelry.com
- How can l track my order?
Please use the website: https:/www.17track.net/en. to track your order. lf this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.
- What if my order is lost in transit?
Rest assured, all our orders are protected by our Order insurance. lf your order does not arrive to you oigets lost in transit, we can certainly issue a full refund for your purchase or resend the item to you.
- How do l receive my full refund?
We will offer a full refund for all returnable items, excluding the shipping fee. Coupon codes will not be refunded as monetary value.
* Note: According to our returns policy, we do not accept returns. Since custom products are tailored specifically to each individual, we cannot accommodate such requests. However, should any quality issues arise, we will gladly provide a replacement to the customer's specifications after confirmation by our customer service.
- How can l return items?
You may check out our Return Policy first, then please contact our Customer Service about which item you want to return.
* Note: ltem ID is needed, so that our agent can process your return request and offer the nearest returnaddress to you.
