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Cute Bunny Earrings

$14.90 USD $0.00 USD
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Only -1 left
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SPECIFICATIONS

  • Not Allergic: Made of metal and plated.

OUR GUARANTEE

  • Tracking number for every order
  • 90-day money-back guarantee
  • No hidden fees!
  • 24/7 assistance support@37jewelry.com

WHAT'S IN THE BOX

  • 1*Cute Bunny Earrings
  • 1*Gift box
Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Receiving Time = Processing time + Shipping time

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

However, during this pandemic, we are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders

U.S./Canada shipping rates and delivery:

SHIPPING TIMELINES COST ORDER VALUE
Standard Shipping (12-18 business days) $4.99 below $40
Standard Shipping (12-18 business days) 0 over $40
Express Shipping (From USA 7-12 business days) $9.99 below $80
Express Shipping (From USA 7-12 business days) 0 over $80
VIP Shipping (3-7 business days) $35 below $150
VIP Shipping (3-7 business days) 0 over $150

UK shipping rates and delivery

SHIPPING TIMELINES COST ORDER VALUE
Standard Shipping (8-12 business days) $4.99 below $40
Standard Shipping (8-12 business days) 0 over $40
Express Shipping (From USA 5-8 business days) $9.99 below $80
Express Shipping (From USA 5-8 business days) 0 over $80
VIP Shipping (3-7 business days) $35 below $150
VIP Shipping (3-7 business days) 0 over $150

Mexico shipping rates and delivery

SHIPPING TIMELINES COST ORDER VALUE
Standard Shipping (15-30 days) $4.99 below $40
Standard Shipping (15-30 days) 0 over $40

Rest of world shipping rates and delivery

SHIPPING TIMELINES COST ORDER VALUE
Standard Shipping (12-18 business days) $4.99 below $40
Standard Shipping (12-18 business days) 0 over $40
Express Shipping (From USA 7-12 business days) $9.99 below $80
Express Shipping (From USA 7-12 business days) 0 over $80
VIP Shipping (3-7 business days) $35 below $150
VIP Shipping (3-7 business days) 0 over $150

***Please note: 

  • Orders can not be delivered to any military addresses.
  • All tariffs involved are paid by us.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

37Jewelry does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, 37Jewelry reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, 37Jewelry reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Similarly, 37Jewelry reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Still, have questions? Please feel free to contact us via support@37jewelry.com

Returns & Exchanges

Custom Item Returns & Exchanges

  1. Customized products are generally not eligible for return or exchange since they are made according to specific customer requirements and personalized needs. We maintain close communication with customers throughout the production process to ensure that the product meets their expectations.
  2. However, if there are manufacturing defects, damages during shipping, or deviations from customer specifications with customized products, we will take responsibility and provide return and exchange services.
  3. Customers are required to inspect the product's integrity and accuracy within 48 hours of receiving it and promptly contact our customer service team if any issues arise.

Detailed Explanation of the Return and Exchange Policy:

  1. Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.

  2. Shipping Damages: If a customized product is damaged during transportation, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will work with the shipping company to resolve the issue and offer return, free repair, or re-customization services.

  3. Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.

Important Notes on the Return and Exchange Policy:

  1. To protect the interests of both customers and ourselves, customers need to provide relevant order information, receipts, and evidence when applying for a return or exchange.
  2. The product must be returned in its original packaging and with intact labels. Proper packaging is necessary to prevent damage during return shipping.
  3. Returns that are not due to manufacturing defects or shipping damages will be subject to a deduction of the original shipping cost, and the customer will be responsible for the return shipping cost.

Please note that the above return and exchange policy is for reference purposes only and may require appropriate adjustments based on actual circumstances. We will always strive to work with customers to ensure their satisfaction.

Regular Item Returns & Exchanges

Customers may apply for a return or exchange within 90 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
  • Customised items cannot be returned.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.


HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.


Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.


Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by 37jewelry in case of returns.


Once your package reaches us, please allow 3-7 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.


RETURN/EXCHANGE ADDRESS

If you wish to return the items to the nearest return address, please contact us via support@37bracelet.com, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Holiday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.

 

We’re available to support you via

Email: support@37jewelry.com

We strive to respond to your questions within 24hours

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