If you do not receive an email from 37Jewelry within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, please contact our Customer Care team via the support@37jewelry.com

We will offer a full refund for all returnable item, excluding shipping fee. Coupon codes will not be refunded as monetary value.

Note:According to our returns policy, we do not accept returns. Since custom products are tailored specifically to each individual, we cannot accommodate such requests. However, should any quality issues arise, we will gladly provide a replacement to the customer's specifications after confirmation by our customer service.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Note: Item ID is needed, so that our agent can process your return request and offer the nearest return address to you.