DESCRIPTION
SPECIFICATIONS
- Not Allergic: Made of stainless steel or S925 sterling silver
- Hand-Picked: AAA cubic zirconia
- Non-tarnish
OUR CAUSE
For women, by women - Jewelry to inspire & empower
Detailed Explanation of the Return and Exchange Policy:
Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.
Shipping Damages: If a customized product is damaged during transportation, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will work with the shipping company to resolve the issue and offer return, free repair, or re-customization services.
Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.
Important Notes on the Return and Exchange Policy:
Please note that the above return and exchange policy is for reference purposes only and may require appropriate adjustments based on actual circumstances. We will always strive to work with customers to ensure their satisfaction.
Customers may apply for a return or exchange within 90 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by 37jewelry in case of returns.
Once your package reaches us, please allow 3-7 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: support@37jewelry.com
We strive to respond to your questions within 24hours
SHIPPING TIMELINES | COST | ORDER VALUE |
Standard Shipping (12-18 business days) | $4.99 | below $49 |
Standard Shipping (12-18 business days) | 0 | over $49 |
Express Shipping (From USA 7-12 business days) | $9.99 | below $80 |
Express Shipping (From USA 7-12 business days) | 0 | over $80 |
VIP Shipping (3-7 business days) | $35 | below $150 |
VIP Shipping (3-7 business days) | 0 | over $150 |
* Please allow an extra 7-10 business days for custom orders
If your order is not delivered by the estimated delivery time,
Please contact our customer service:
support@37jewelry.com